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11 February 2008 Blogs can drive public service agendaPublic service chiefs should tap in to the potential of blogs in making decisions about the future direction of services, according to Random Acts of Reality blogger, Tom Reynolds.
Reynolds, who works as a London ambulance technician, called on leading figures across the public sector to use blogs as a way to understand the realities of public service work at grass-roots level.
He said that there were huge benefits to blogging, which could forge greater understanding between employers and employees or between the different departments within an organisation and could break down barriers which were often put up in the workplace.
Blogs were used, according to Reynolds, to discuss issues such as the government's unrealistic eight-minute ambulance response times or the mountain of paperwork faced by police officers.
Reynolds said that his blog was a true account of his ambulance work – neither Casualty nor an edited documentary.
Blogging, he explained, gave individuals a voice which enabled them to draw attention to flaws in services and help influence change.
Reynolds did not believe that his employers, the London Ambulance Service, were unhappy about his blogging activity.
He said that blogs helped communication between groups and other groups, between himself and the public and also between the public and himself because they got to feed back.
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