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1 May 2008 Online news error prompts BBC reviewThe BBC Trust has called for a review of the way the BBC News website sources and checks its facts, warning the broadcaster that it was too slow to correct mistakes found in an online story. The BBC News web team received a complaint about inaccuracy of content in an article, published in June last year, about a Vatican ruling on US congressman J P Kennedy's marriage. The BBC Trust's Editorial Standards Committee described the article as fundamentally flawed and said that the BBC web team should have been quicker to respond after it took more than a month to resolve the complaint. In its defence, the BBC team pointed out that it kept to the BBC guidelines by responding to each stage of the complainant's correspondence within the ten-day time limit.
The BBC web team explained to the complainant that it had constraints on its time and resources to devote to each story and that its staffing simply didn't allow it to go into the detail that was outlined in the complaint. The editorial standards committee issued an apology for mistakes in the original story, which had been sourced from Time magazine, and also accepted that the complaint could have been handled more quickly and effectively.
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